Question Paper: Communication Skills : Question Paper May 2014 - First Year Engineering (Semester 2) | Mumbai University (MU)
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Communication Skills - May 2014

First Year Engineering (Semester 2)

TOTAL MARKS: 40
TOTAL TIME: 2 HOURS
(1) Question 1 is compulsory.
(2) Attempt any three from the remaining questions.
(3) Figures to the right indicate full marks.
1(a) Explain any 2 psychological barriers.(3 marks) 1(b) Fill in the blanks (with the words given below the sentence)
Every programming language and software has______limitaion.
ABC of communication refers to _____ and _______.
Many ecologies are concerned that the "green house effect" is changing many of the earth's ___wetheer patterns into______system unable to be accurately forecast by those who study them.
(Clarity, jargon, passive voice, predictable, uncanny, chaotic, growing, erratic, attitude, break, accuracy, brevity, its, their, implies, induces.)
(3 marks)
1(c) What is " YOU attitude"?(2 marks) 1(d) Explain the differences between caution and warning, giving an example for each.(2 marks) 2(a) Give an outline of the communication cycle and explain the components giving an example.(4 marks) 2(b) Give a diagrammatic representation of a letter in complete Block form.(3 marks) 2(c) Change the following instruction to use the Udell overhead projector into a process description
The projector bulb heats up during operation.Do not touch.Keep air vents uncovered to allow for proper cooling.
To operate the Udell,follow these eight simple steps:
(i) Place the projector on a level surface,approximately 6-10 feet from a projector screen or blank wall.
(ii) Plug the power supply cord into a IIOV 60 Hz AC wall outlet.
(iii) Push the rocker to the "on" position.
(iv) Place the material to be viewed squarely on the projector's stage.
Adjust the height of the projected image by lowering or raising the projector's lens head.
(vi) Rotate the focus knob for clear viewing of the projected image.
(vii)Push the rocker switch to the 'off' position when you are through viewing your material.
Unplug the until's power cord.
Following theses eight simple steps will help you use the Udell overhead projector.
(3 marks)
3(a) How do you interpret the following non-verbal cues sent by other ? Do they always mean the same to you?
Yawning
Dropping shoulders
raised eye-brows
silent after a question.
(4 marks)
3(b) As the Head of the Production Unit of New Age Vision, Jaipur, you have received a complaint from the Graam Sevak of Ladanpur Village -a remote hamlet in Rajasthan-who has complained about the unruly, rude and offensive manner in which some of the crew members of your company conducted themselves during their stay in the village while shooting for a documentary entitled 'Vision Village: Vision India'. Draft an apology letter expressing your regret and assuming action from your side.(6 marks) 4(a) How can one be an effective speaker?(4 marks) 4(b) Your college is organization the national sports meet in June2014.You require a lot of sports gear for various sports & games.As the sports secretary of your college write a letter of enquiry to a sports dealer or regarding your requirements.(6 marks) 5(a) "hearing is natural,listening needs effort. "Explain the statement with reference to techniques to be an effective lister.(4 marks) 5(b) Give one words substitutes for the following:
One who analyses election,voting,votes tec.
Study of birds
Something which happens once every two years.
(2 marks)
5(c) Correct the errors in the following letter and rewrite in semi block format.(4 marks)


Any two

6(a)

Define the following: proxemics, Computer, Radar, Welding

(2 marks) 6(b) State whether the following statement are true or false:
Silence speaks louder than words.
One should write to impress.
Engineers do not require communication Skill.
Acting is a form of communication.
(2 marks)
6(c) Read the following passage and answer the question given below: If popularity is the benchmark of capability the 'dirty' fuel is now measuring up it. Diesel had been a loser for long, trying to catch up with gasoline in terms of efficiency and performance. It was much-maligned by rattling technology and noisy operation. Now after decades, diesel cars have taken over the Indian market leaving petrol-fired car behind
For the first half of 2010,the Indian auto market witnessed 2spurt in the sales of diesel propelled cars.so much so in India's premium segment from Maruti Swift to the BMW 7series category. 59% of the 6.88 lakh sold in the first half of 2010 were diesel powered. The percentage is even higher than Europe. Where the market is evenly divide between both the Fuels.
Auto companies in India attribute this change to technology advancement that have given diesel higher fuel efficiency and better pick up. Historically the sales of diesel driven cars had plummeted due to high maintenance costs and premium pricing.
The gradual change has now become a major determining factor for the success and failure of new cars. The verdict is clearly in favour of diesel-driven cars, Customers are pleasantly surprised by the clear advantage of instant acceleration and higher torques offered by modern diesel engines, even as petrol is trying to catch up on the technological changes.
For Indian with deep pockets, it is the luxury car segment running on diesel that is most popular. Consider this: Of the 446 cars in the BMW 7series,Audi B and Merc 5 class models sold in the first six month of 2010, 79% had diesel engines. Indian customers prefer cheaper diesel models which provide better acceleration and return on investment. The times are not far away when diesel will be the strongest portfolio across all segment. The diesel strategy has paid Toyota rich dividends. In the premium sports vehicle (SUV) segment, its diesel fortuner, launched last year, has ended the domination of competitive models like the erstwhile segment leaders, Honda's CRV and Mitsubishi Outlander that are only available in petrol version.
The preference for diesel is particularly noticeable in premium cars, priced above Rs. 4 Lakh and luxury sedans and SUVs in the Rs. 1 Crore bracket. The affinity for diesel also follows the introduction of the much acclaimed common rail injection (CRDi) technology that was first launched in 2002 by Hyundai in its Ascent sedan. Sharp-injector based fuel technology allowed diesel to burn much faster with learner operation, leading to higher fuel efficiency and faster accelerations.
Over the years, several modification in diesel technology have been taken up to auto companies. Even entry level cars made by Indian companies like Mahindra's Scorpio and Tata motors Indica now come loaded with modern diesel engines based on the CRDi technology, that was once the domain of high-priced cars.
Answer the following question by choosing the right option.
(1) The author in this passage attempts to establish which of the following?
(a)The diesel cars these days are not only attractive but also costly.
(b)Modern day diesel cars economics as well as attractive.
(c)In future, diesel cars are likely to become a dominant force in the Indian market.
<d> Indians are pleasantly surprised by the clear advantages of having a diesel car.
(2) With which of the following is the author most likely to disagree?
(a) Though diesel cars are becoming attractive, they are not as efficient as petrol cars.
(b) Indian customers prefer diesel models which provide better acceleration.
Now diesel cars are more popular than petrol cars in India.
(d)The companies that produce only petrol version are losing their domination in the market.
(3) In the author's view. The preference for diesel cars in the Indian auto market is due to which of the following?
(a)Recession has made Indian customers wary of expansive petrol car.
(b) technological advancement have helped diesel cars become more efficient and economical.
(c) Diesel cars rich dividends to offer to the customers.
(d)Today, the number of diesel cars produced far exceeds the number of petrol cars produced.
(4) The phrase 'Indians with deep pockets...' Suggest which of the following
(a)Indians who are rich
Indians who are more inclined towards buying petrol cars.
(c)Indians who are more inclined towards buying diesel cars.
Indians who prefer utility to luxury while purchasing a car.
(5)Give synonyms fo
Spurt, acclaimed
(6)Give antonyms for
Acceleration,domination.</d>
(6 marks)

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