We have:
P(telephone line is busy ) = 0.2
Q(telephone lines are not busy) = 1 -- 0.2 = 0.8
N =10
So it is problem of binomial distribution
1) The probability for exact 5 lines to be busy :
$$P(X=5) = n_{C_x}p^xq^{n-x}$$
$$ = {10}_{C_5} {(0.2)}^5{(0.8)}^5 = 0.0264$$
2) Expected number of busy lines : E(X) = np =0.2 *10 =2
Probability of 2 lines to be busy
$$\mathrm{\therefore } P(X=2) = n_{C_x}p^xq^{n-x}$$
$$ = {10}_{C_2} {(0.2)}^2{(0.8)}^8 = 45$$
3) P(X) all lines are busy is equivalent to no line is free.
$$\mathrm{\therefore } P(X=0) = {10}_{C_0}p^{10}q^0$$
$$ = {10}_{C_0} {(0.2)}^{10}{(0.8)}^0 = 0.1024 * {10}^{-6}$$
$\mathrm{\therefore }$ The probability that all the lines are busy is 0.1024 *${10}^{-6}$