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Explain Electronics Customer Support
written 6.8 years ago by | • modified 6.8 years ago |
Mumbai University > Information Technology > Sem 7 > E–Commerce and E-Business
Marks: 10 M
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written 6.8 years ago by | • modified 6.8 years ago |
Mumbai University > Information Technology > Sem 7 > E–Commerce and E-Business
Marks: 10 M
written 6.8 years ago by | • modified 6.8 years ago |
Electronics Customer Support:
Customer support has important implications for the economic performance of firms because it has the ability to increase customer loyalty and usage behavior and reduce customer complaints and the likelihood of customer defection.
The implementation of a CRM approach is likely to have an effect on customer …