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Service level agreement between user and cloud service provider
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written 8.0 years ago by
teamques10
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SLA is a formal contract used to guarantee that consumer’s service quality expectation can be achieved.
A service level agreement (SLA) is a part of service contract where a service is formally defined.
SLA records a common understanding about services, priorities, responsibilities, guarantees and warrantees.
The level of service may …
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