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Managing Diversity and Proliferation of Hand-Held Devices
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Cybersecurity is always a primary concern; even then, at times, there is still some short sightedness. Most organizations fail to see the long-term significance of keeping track of who owns what kind of mobile devices. Mobile devices of employees should be registered in corporate asset register irrespective of whether or not the devices have been provided by the organization. In addition, close monitoring of these devices is required in terms of their usage. When an employee leaves, it is important to remove his/her logical as well as physical access to corporate resources because employees (for malicious or other reasons) could be using their mobile devices to connect into the corporate networks. Thus, mobile devices that belong to the company should be returned to the IT department and, at the very least, should be deactivated and cleansed.

In addition, employees should be encouraged to register with the IT department any devices they use for themselves, so that access can be provisioned in a controlled manner and de-provisioned appropriately when the employee leaves.

Younger workers are pushing many enterprises to embrace mobility solutions. These younger workers prefer instant/text mesaging instead of E-Mail, and frequently use social networking services such as Facebook, Myspace and Twitter. They often prefer to use personal, consumer-oriented devices (both laptops and mobile devices) in the work environment, and adapt quickly to new technology. In contrast, older workers are found to be slow to accept mobility solutions and rely almost entirely on voice communications and E-Mail. These old workers often do not see the benefit of instant messaging and social networking. Interestingly, at the same time these older workers are often found to be on the seat that provides authority and control for staffing and budget, and they can therefore greatly influence mobility policy. These different points of view between younger and older workers have created a mobility generational gap. Older workers sometimes see younger workers as being "spoiled" whereas younger workers sometimes see older workers as a barrier to progress.

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