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Explain changing views of quality with reference to past and present in quality management
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written 2.1 years ago by
sourav108555
• 550
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| Past | Present | ||
|---|---|---|---|
| Quality is the responsibility of blue-collar workers and direct labour employees working on the floor. | Quality is everyone’s responsibility, including white collar workers, the indirect labor force, and the overhead staff. | ||
| Quality defects should be hidden from the customers. | Defects should be highlighted and brought to the surface … |
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