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Explain Crosby's 14 steps to quality improvement in project management.
written 2.1 years ago by gravatar for sourav108555 sourav108555 • 550 •   modified 2.1 years ago
project management
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written 2.1 years ago by gravatar for sourav108555 sourav108555 • 550 •   modified 2.1 years ago

Crosby's 14 steps to quality improvement are as follows:

  1. Make it clear that management is committed to quality.

  2. Form quality improvement teams with representatives from each department.

  3. Determine where current and potential quality problems lie.

  4. Evaluate the cost of quality and explain its use as a management tool.

  5. Raise the …

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